Last updated: June 19, 2026
This Privacy Policy explains how PPH collects, uses, stores, and protects personal information when you visit or make a purchase from our website:
This policy applies to our website, online store, customer accounts, contact forms, product orders, and related services.
1. Who We Are
Our website address is:
We sell natural skincare products, mushroom extracts, functional coffee products, and related wellness products through our WooCommerce online store.
2. Information We Collect
We may collect personal information when you:
- Visit our website
- Create an account
- Place an order
- Contact us
- Subscribe to updates or promotions
- Leave a comment or review
- Use our checkout, payment, or shipping features
The information we collect may include:
- Name
- Email address
- Phone number
- Billing address
- Shipping address
- Account username
- Order history
- Product preferences
- Payment-related information
- IP address
- Browser and device information
- Website usage information
- Messages sent through our contact forms
We only collect information that is reasonably necessary to operate our website, process orders, communicate with customers, improve our services, prevent fraud, and comply with legal obligations.
3. Orders and WooCommerce Store Data
When you place an order through our WooCommerce store, we collect information needed to process and fulfill your purchase, including your name, billing address, shipping address, email address, phone number, payment method, order details, and related transaction information.
We use this information to:
- Process your order
- Accept payment
- Arrange shipping or delivery
- Send order confirmations and updates
- Respond to customer service requests
- Handle refunds, returns, or disputes
- Maintain business, tax, accounting, and legal records
- Help prevent fraud or abuse
4. Payments
We may use third-party payment processors to securely process payments. Payment information may be shared with the payment provider only as necessary to complete the transaction, verify payment, prevent fraud, and comply with payment processing rules.
We do not intentionally store full credit card numbers on our website unless a payment provider or secure payment system does so in accordance with its own security standards.
Depending on the payment method you choose, the payment provider may collect and process your information according to its own privacy policy.
5. Shipping and Delivery
If shipping is required, we may share your name, shipping address, phone number, email address, and order information with shipping carriers or fulfillment providers so they can deliver your order.
Shipping providers may use this information to calculate rates, create labels, deliver packages, provide tracking, and resolve delivery issues.
6. Customer Accounts
If you create an account on our website, we store the personal information you provide in your account profile.
Registered users can usually view, edit, or delete certain personal information in their account at any time, except for information that cannot be changed for security, administrative, legal, or order-record purposes.
Website administrators may also access and edit account information when needed to support customers, maintain the website, process orders, or comply with legal obligations.
7. Comments and Reviews
When visitors leave comments or reviews on the site, we collect the information shown in the comment or review form, as well as the visitor’s IP address and browser user agent string to help detect spam and protect the website.
An anonymized string created from your email address, also called a hash, may be provided to the Gravatar service to check whether you are using it. The Gravatar privacy policy is available at Automattic’s website. After approval of your comment, your profile picture may be visible to the public in the context of your comment.
8. Contact Forms
If you contact us through a form on our website, we may collect your name, email address, phone number, message content, IP address, and other information you choose to provide.
We use this information to respond to your inquiry, provide customer support, manage requests, and keep records of communications.
9. Email Communications and Marketing
If you choose to subscribe to updates, promotions, or newsletters, we may use your email address to send you information about products, offers, store updates, or wellness-related content.
You may unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us.
We may still send non-marketing emails related to your account, order, payment, shipping, security, or customer service requests.
10. Cookies
Our website uses cookies and similar technologies to make the website work properly, improve your experience, support account login, remember cart contents, process checkout, detect spam, and understand website usage.
Cookies may be used for:
- Shopping cart functionality
- Checkout functionality
- Account login
- Remembering user preferences
- Website analytics
- Spam prevention
- Security
- Comments and reviews
If you leave a comment on our site, you may choose to save your name, email address, and website in cookies so you do not need to enter them again later. These cookies may last for one year.
If you visit our login page, the website may set a temporary cookie to determine whether your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, the website may set cookies to save your login information and display preferences. Login cookies may last for two days. If you select “Remember Me,” your login may persist for about two weeks. When you log out, login cookies are removed.
If you edit or publish content, an additional cookie may be saved in your browser. This cookie contains no personal data and simply indicates the post ID of the content you edited. It expires after one day.
You can control or disable cookies through your browser settings, but some parts of the website, including cart, checkout, and account login, may not work properly without cookies.
11. Analytics
We may use analytics tools to understand how visitors use our website, which pages are visited, how customers interact with products, and how we can improve the website.
Analytics information may include IP address, browser type, device type, operating system, pages visited, time spent on pages, approximate location, referral source, and other usage data.
Where possible, we try to use this information in a way that does not directly identify individual visitors.
12. Media Uploads
If you upload images to the website, you should avoid uploading images that contain embedded location data, such as EXIF GPS data.
Visitors to the website may be able to download and extract location data from images posted publicly on the website.
13. Embedded Content From Other Websites
Pages or articles on this website may include embedded content, such as videos, images, posts, maps, or articles.
Embedded content from other websites behaves as if you visited those websites directly. Those websites may collect data about you, use cookies, embed third-party tracking, and monitor your interaction with the embedded content, especially if you have an account and are logged in to that third-party website.
14. Who We Share Your Information With
We do not sell your personal information.
We may share personal information only when needed for legitimate business, operational, legal, or security reasons, including with:
- Payment processors
- Shipping carriers
- Website hosting providers
- WooCommerce, WordPress, and related service providers
- Email or contact-form service providers
- Analytics providers
- Spam detection and security services
- Professional advisors, such as accountants, lawyers, or IT providers
- Government, regulatory, or law-enforcement authorities when required by law
If you request a password reset, your IP address may be included in the reset email.
Visitor comments may be checked through an automated spam detection service.
15. How Long We Retain Your Information
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.
For example:
- Order records may be retained for business, tax, accounting, legal, refund, and fraud-prevention purposes.
- Customer account information may be retained while the account remains active.
- Contact form messages may be retained as needed for customer service and business records.
- Comments, reviews, and related metadata may be retained indefinitely so we can recognize and approve follow-up comments or reviews automatically.
- Analytics and security logs may be retained for a limited period for website performance, fraud prevention, and security purposes.
Under Canadian privacy principles, personal information should generally only be kept as long as needed for the purpose for which it was collected, unless otherwise permitted or required by law.
16. How We Protect Your Information
We use reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, loss, misuse, disclosure, alteration, or destruction.
However, no website, online store, payment system, email system, or internet transmission is completely secure. We cannot guarantee absolute security.
17. Your Privacy Rights
Depending on applicable law, you may have the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of personal information, subject to legal and business record requirements
- Withdraw consent where processing is based on consent
- Ask questions about how your personal information is handled
- Make a complaint about our privacy practices
If you have an account on this website, placed an order, or left comments, you may request an exported file of the personal information we hold about you. You may also request that we erase personal information we hold about you, except information we are required or permitted to keep for administrative, legal, tax, security, fraud-prevention, or business record purposes.
18. Children’s Privacy
Our website and products are intended for general audiences and are not directed specifically to children. We do not knowingly collect personal information from children without appropriate consent.
19. Product and Health Information
Any product or wellness information on this website is provided for general informational purposes only. Our products are not intended to diagnose, treat, cure, or prevent any disease.
If you provide health-related information to us through a contact form, message, order note, or other communication, we will use it only for the purpose of responding to your request or providing customer support, unless otherwise required by law.
20. International Services and Data Transfers
Some of our service providers may store or process information outside Canada. If information is processed outside Canada, it may be subject to the laws of that jurisdiction.
We take reasonable steps to use service providers that protect personal information appropriately.
21. Links to Other Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of those websites.
You should review the privacy policies of any third-party websites you visit.
22. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.
Your continued use of the website after changes are posted means you accept the updated Privacy Policy.
23. Contact Us
For questions about this Privacy Policy, your personal information, or your privacy rights, please contact us through our website contact page: